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Once upon a time, A/V was simple. Wire it up, plug it in, and turn it on. While the analog days made for easy set-up, they also created hassles and headaches. Does your client have a problem? Guess what, you’re driving out to fix it or on the phone helping them troubleshoot. Not only did this take out of your day, it wasn’t client-focused. If something went down, they had to wait for you to come fix it.
The COVID-19 outbreak may be on the downswing and lockdowns may be coming to an end, but there’s a good chance that the way we shop has changed forever. Now that one-hour curbside pickup has been instilled into the consumer’s mind, there’s a good chance that customers won’t develop herd immunity to the idea that this is a better shopping experience.
Omnichannel commerce, defined as a holistic approach to multichannel payments, is nothing new; it just became a bit more necessary in the spring of 2020. Considered to be the next wave of ecommerce, this practice blends traditional retail practices with ecommerce to deliver customer service when, where, and how the customer wants to experience it.
Many businesses carry inventory. Whether it’s a distributor working to move the inventory from supplier to customer, a manufacturer who needs to convert raw materials to finalized goods, or a retailer who needs to carry enough products to satisfy a customer demand, field service businesses need to know what they have available and know when to reorder.
The word unprecedented has been used a lot recently. Unprecedented times. Unprecedented changes. What about unprecedented opportunities? Despite the recent downturn that came as a result of shutdown orders and quarantines, up until March, we spent a decade watching growth. Once this all ends, confidence will return and so will the growth. The question, will you be ready?
Fill in the blank: “____ happens.” For a lot of companies who specialize in field service, this isn’t just a well-known concept, it’s a fair portion of your revenue stream. Things break down. People get viruses on their computers. Parts need replaced. Often, this is just as—if not more important to a revenue stream as “preemptively repairing equipment so ____ doesn’t happen.”
It’s a tough time for all sorts of businesses, but depending on your specific expertise, the stay-at-home orders may have had a profound impact on your firm.
The phrase, “eating your own dog food,” is one of those marketing terms used by organizations looking to reiterate the quality of their products. Not only does it create early adoption in your organization, it shows confidence in your own products.
Whether you provide ongoing product support for products you built or specialize in being a field service company, when a customer calls, they need you to deliver.
If your workplace is following the advice of the Center for Disease Control, you’re probably reading this from home. If this is a new experience for you, welcome to the remote work world. Though many companies have been considering the concept of remote work for years and others have already put such programs into place, it’s a different experience when an entire workplace is working from home.