Fill in the blank: “____ happens.” For a lot of companies who specialize in field service, this isn’t just a well-known concept, it’s a fair portion of your revenue stream. Things break down. People get viruses on their computers. Parts need replaced. Often, this is just as—if not more important to a revenue stream as “preemptively repairing equipment so ____ doesn’t happen.”
It’s a tough time for all sorts of businesses, but depending on your specific expertise, the stay-at-home orders may have had a profound impact on your firm.
The phrase, “eating your own dog food,” is one of those marketing terms used by organizations looking to reiterate the quality of their products. Not only does it create early adoption in your organization, it shows confidence in your own products.
Nearly everyone claims to be “the fastest growing cloud ERP company.” Somewhere between the private internal metrics and varying definitions of growth, most of the time these claims aren’t wrong.
Whether you provide ongoing product support for products you built or specialize in being a field service company, when a customer calls, they need you to deliver.
If your workplace is following the advice of the Center for Disease Control, you’re probably reading this from home. If this is a new experience for you, welcome to the remote work world. Though many companies have been considering the concept of remote work for years and others have already put such programs into place, it’s a different experience when an entire workplace is working from home.
This past Tuesday, March 10th, the Northeast region held their inaugural Acumatica User Group at Cloud 9 ERP Solutions Head Quarters in Stamford, CT. The Acumatica User Group is led by Acumatica Gold Certified Partner: Cloud 9 ERP Solutions and Acumatica Partner: CAL Business Solutions.
Whether you’re looking at selling your firm or simply positioning yourself for long-term success, recurring revenue is a big deal right now in the AV space. We’ve discussed this in a variety of articles in the past few months, but we would today like to explore some of the challenges—as well as how technology can empower companies to overcome them.
It’s an exciting time of year—update season. Following the largest-ever Acumatica Summit—an event at which Cloud 9 ERP brought home the awards and an event where R1 2020 was demonstrated to attendees—now Acumatica is putting the updates into action this March.
It’s well known that it costs more to keep a customer than it costs to find a new one. But what if part—or most—of your revenue comes from ongoing service of machinery, systems, or products? From the local garage door installer or computer shop to the multinational AV firm or industrial equipment provider, your revenue usually relies not just on the initial sale, but the fast, high-quality service that follows.