How Field Service Businesses Use ERP to Optimize Dispatching and Route Management
The service technician will be there between two and four. Uh huh… We’ve all been there. Sometimes, the tech arrives at 4:30, or the next day. It seems unavoidable, but it isn’t. Plus, it’s one thing to wait for your fridge to get fixed. It’s another when a multi-million-dollar piece of equipment is down. You want to know when that tech is coming. In fact, you may even have a contract that specifies how quickly he or she is going to arrive with the repair kit.