It’s well known that it costs more to keep a customer than it costs to find a new one. But what if part—or most—of your revenue comes from ongoing service of machinery, systems, or products? From the local garage door installer or computer shop to the multinational AV firm or industrial equipment provider, your revenue usually relies not just on the initial sale, but the fast, high-quality service that follows.
Running a business is simple, right? You just have to make more money than you spend. How hard is that? If you’re a manufacturing business, you already know that in reality, there’s no “easy button” that gets you from ‘existing’ to ‘profit’.
Few industries skew as old as AV. Naturally, this presents a challenge for hiring managers on a variety of fronts. But it’s something companies need to overcome; just because it’s easier to hire than it is to train doesn’t mean it’s better for the long-term success of your company. But with an aging workforce and a mediocre pipeline, finding professionals requires you to evolve. Today, we look at how to make this happen.
Already a month into 2020 and what a month it’s been for the Cloud 9 ERP Solutions team. Following a busy 2019, we were excited to take a couple days to head out to Vegas for one of our favorite events of the year—Acumatica Summit 2020 to celebrate the past year and learn what’s on the horizon. Here are a few of our takeaways.
Once upon a time, Everest was considered a strong ERP product. Granted, this was more than a decade ago and a lot has changed in the market. A lot has changed with Everest, too, though said changes weren’t exactly positive. New ownership, new ownership of the purchasing company, demise of the partner program, and a shift in business model, just to name a few. Unfortunately, the thing that hasn’t changed much is the software.
With two major product releases every year, Acumatica Cloud ERP improvements consistently increase usability, resulting in high end-user satisfaction. In fact, Acumatica has received high marks for their usability and user satisfaction by more than several renowned research and advisory companies.
Manufacturing is the science of combining every item, process, and system so it makes a product that’s perfect. When everything needs to flow how you need it to you, you can’t handle any hiccups or disruptions—and that includes your back-office software. Luckily, more manufacturers than ever are turning to the cloud with the help of Acumatica and Cloud 9 ERP Solutions.
No matter how you slice it, you know it’s busy, and if the growth in the economy continues, you can only expect it to get busier. However, you also need to know what’s going on in the industry.
It’s odd that one may think a software decision could be an emotional one. It’s software, after all. It’s a tool. You’re looking for something within your budget designed to make your employees’ lives easier. You might think, “it’s hard enough to find a product that delivers functionality, usability, or time and cost savings, now I have to factor subjective measurements too?” Yes.
The audio/visual industry is in a constant state of evolution. Knowing this, you’ve probably heard the term recurring revenue being bandied about recently, and maybe you have questions. 2020 will be another year for this, and at Cloud 9 ERP Solutions would like to explore why this is so important, as well as discuss the benefits of embracing this model.